Shipping & returns

CSU Bookstore Shipping Policy

On in-stock items, orders ship or are ready for pick-up the same day when placed Monday through Friday before noon.

Due to the high volume of orders received during the final two weeks of January and August, please allow two additional business days before your order ships or is ready for pickup.

CSU Clothing, Gifts, and Supplies Shipping Rates

  • Shipments going to addresses in the continental US ship via UPS Ground.
  • Shipments going to Alaska, Hawaii, APO/FPO, or PO Box addresses ship via USPS Priority Mail.
  • *Diploma frames shipping to Alaska, Hawaii, PO Box, or APO/FPO addresses ship via USPS Priority Mail for $35.

 

Textbook Shipping Rates

Textbooks shipping rates are as follows for domestic shipping in the continental United States.

 

Hawaii, Alaska, PO Box, and APO/FPO Shipping Rates for Textbook Orders

Textbook orders shipped to Alaska and Hawaii use USPS Priority Mail. Please email BookstoreOrders@colostate.edu for tracking information. Packages sent to APO/FPO addresses may require more time for processing at destination post office. 

Electronic Access Cards

For your convenience, we can scan and email access cards to you. Please note that due to policies set by our publishers, if we email your code to you, your purchase may be non-refundable.

If you would like your code emailed to you, please contact us at BookstoreOrders@colostate.edu or put a note in the “Customer Notes” section at check out. 

We will ship access codes at the rates listed above unless they are requested to be sent via email.

Backorder Shipments

Customers are not charged for additional shipments to fulfill backordered merchandise and textbook orders.

In-Store Pickup at the Lory Student Center

For your convenience, you can order online and pick up your order at the CSU Bookstore! 

 

CSU Bookstore Return Policy

 

Textbook Return Policy

We understand that every penny counts when you're getting through school. If for any reason you need to return a textbook, simply bring it back in its original condition with your original receipt for a full refund by the following deadline:

  • Fall & Spring books purchased through the first Wednesday of class: first Saturday of class.
  • Fall & Spring books purchased through the first Saturday of class: second Wednesday of class.
  • Fall & Spring books purchased through the second week of class: second Saturday of class.
  • Summer & late starting classes: 4 days from the start of class.

Check with a CSU Bookstore associate for additional information or clarification on textbook refunds.

Exceptions apply to the following items, which are non-refundable:

  • Course Packets
  • E-Books & Access Codes (once activated)
  • Prepackaged kits (once opened)

Non-Textbook Return Policy

All refunds must be accompanied by an original receipt and be in resalable condition with all original tags and packaging.

  • General interest books are refundable within 30 days of purchase
  • Soft goods, gifts and supplies are refundable within 30 days of purchase
  • Electronics are refundable within 10 days of purchase, unopened
  • Clearance items are non-refundable